Action Plan
Audit ID: 1
Headwell House - 02/04/19
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Action Plan
Topic Area
Quality of Care & Support
Quality of Environment
Quality of Staffing
Quality of Management & Leadership
Statement
We ensure that service users and carer's participate in assessing and improving the quality of care and support provided by the service.
We enable service users to make individual choices and ensure that every service user can be supported to achieve their potential.
We ensure that service users health and well-being needs are met.
We use a range of communication methods to ensure we meed the needs of service users.
We respond to service users care and support needs using person centred values.
People who use, or would like to use the service and those who are ceasing the service are fully informed as to what the service provides.
Living with life limiting conditions is viewed as an integral part of life in this care home.
Item No.
Actions
Responsible Person
Timescale
Necessary Resources
Status
1
Identify a named nurse.
John Doe
1 week
N/A
Pending